✦ OFFICIAL TERMS OF SERVICE • LEGAL AGREEMENT ✦

Terms & Conditions of Service

Welcome to Gel Ambe Creation. Please read these Terms and Conditions carefully before browsing or placing orders on our website. By accessing or using our services, you agree to be bound by these provisions.

Clause 01

Agreement & Acceptance of Terms

This document is an electronic record under the Information Technology Act, 2000, and rules thereunder as applicable. This website (gelambeycreation.shop) is owned and operated by Gel Ambe Creation, a registered business entity having its primary manufacturing and office facilities at Khodiyar Business Park - 1, Saniya Hemad, Surat, Gujarat 395010.

By using this website, ordering through WhatsApp, or creating an account, you affirm that you are at least 18 years of age (or accessing under guardian supervision) and legally competent to enter into binding agreements under the Indian Contract Act, 1872.

Clause 02

In-House Surat Manufacturing & Wholesale Pricing

Gel Ambe Creation is a direct textile manufacturer based in Surat (established in 2016). All palazzo suits, Kanchi cotton kurtis, and chinnon lehengas displayed on this site are manufactured in-house or sourced directly from our dedicated loom artisans.

Zero Middlemen Pricing

Our online prices reflect direct-to-consumer factory wholesale rates, free of retail mall markups.

Price Adjustments

We reserve the right to adjust product pricing to reflect raw fabric yarn fluctuations without prior notice.

Clause 03

Handcrafted Ethnic Fabric & Color Tone Disclaimers

Ethnic Indian apparel involves intricate embroidery, multi-thread dori work, sequence stitching, and hand-finished zari borders. Please review our specific craftsmanship guidelines:

Artisanal Uniqueness: Minor irregularities in embroidery stitches, sequence angles, or yarn weaving are organic characteristics of authentic Indian handloom and computerized craftsmanship, and are not classified as manufacturing defects.

Color Tone Calibration (5–10%)

Products are shot in high-definition daylight studios. Variations of 5%–10% may occur due to individual mobile display types (OLED, AMOLED, IPS LCD) and brightness levels.

Fabric Care Standards

Embroidered georgette, silk, and chinnon ensembles must be Dry Cleaned Only. Pure cotton items must be cold hand-washed separately.

Clause 04

Orders, Payments, Taxes & COD Verification

All transactions on our website are denominated in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST).

Prepaid Gateways

We accept UPI (Google Pay, PhonePe, Paytm), Net Banking, and Credit/Debit cards processed through RBI-authorized 256-bit encrypted gateways.

Cash on Delivery (COD)

COD orders require automated WhatsApp or mobile OTP verification prior to dispatch to prevent fictitious addresses and fraudulent bookings.

Clause 05

Shipping, Transit & Delivery Protocols

Orders are dispatched from our Surat factory within 24–48 working hours. Delivery transit is managed through tier-1 courier partners (Delhivery, BlueDart, DTDC, XpressBees).

Transit Risk & Passing of Title: Title and risk of loss for ordered items pass to you upon delivery by the carrier at your specified address. Please do not accept damaged, tampered, or unsealed outer courier packages.
Clause 06

Returns, Exchanges & Mandatory Unboxing Proof

We offer a 7-Day Replacement Policy for items with manufacturing defects or incorrect sizes. Returned items must be unwashed, unworn, unaltered, with all original tags attached.

Mandatory Unboxing Video: In compliance with anti-fraud courier protocols, claims regarding damaged shipments or missing items must be supported by a clear, single-take parcel opening video showing the outer courier label.
Clause 07

Intellectual Property & Brand Protection

All content on this website, including but not limited to the brand name "Gel Ambe Creation", registered logos, product photoshoots, reel videos, and textile motif designs, are the intellectual property of Gel Ambe Creation. Unauthorized reproduction, catalog scraping, or commercial resale without written authorization is strictly prohibited under Indian Copyright Law.

Clause 08

Governing Law & Surat Court Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

Exclusive Jurisdiction: Any dispute, controversy, claim, or legal proceeding arising out of or relating to your use of this website or orders placed through our store shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.

Official Grievance Redressal Desk

In accordance with the Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020, you may contact our Surat Grievance Officer regarding any terms, billing, or shipping inquiries:

Gel Ambe Creation — Legal & Support Desk
Plot No. 1, 5th Floor, Khodiyar Business Park - 1,
Saniya Hemad, Surat, Gujarat 395010, India
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